This is the operational playbook. Seven steps for turning any maintenance activity from reactive firefighting into a controlled, measurable, repeatable process. Every step has defined inputs, outputs, decision gates, and KPI checkpoints — all mapped to IBM Maximo.
You've got PMs in Maximo. Technicians are closing work orders. The compliance number looks decent on the dashboard. But equipment keeps breaking. Backlog keeps growing. Emergency work keeps eating your schedule. Leadership keeps asking why the maintenance budget is up while reliability is flat.
Here's the thing: having a PM program is not the same as having a controlled maintenance process. Most organizations skip the hard parts — baselining current state, aligning stakeholders, building governance, tracking performance against targets, and closing the loop when things deviate. They jump from "install Maximo" to "run PMs" and wonder why nothing changes.
The IMPACT Process fills that gap. It gives you a seven-step operational framework that starts with identifying the work and ends with transforming how the organization operates. Each step builds on the last. Each step has a decision gate. Each step connects to specific Maximo fields, KPIs, and governance checkpoints.
This is not a methodology you read and shelve. It is a process you execute, measure, and refine — cycle after cycle, until operational discipline is the default, not the exception.
Seven steps, seven core chapters — plus foundation, integration, and implementation chapters that make the framework operational in your environment.
The business case for structured maintenance operations. What reactive costs, why most PM programs underperform, and how the IMPACT Process changes the equation.
Asset criticality analysis, work classification, and scope definition. You can't plan what you can't describe. Maximo field mapping for asset hierarchies and work types.
Baseline KPIs before changing anything. PM Compliance, Backlog Health, Schedule Adherence. The Bookend KPI framework: PM Compliance to Total Maintenance Cost.
PM program design, job plan structure, resource leveling, material staging. The planning discipline that separates controlled from reactive operations.
Governance architecture, RACI matrices, communication cadences, stakeholder engagement. The organizational alignment that tools cannot solve alone.
Schedule adherence, backlog governance, priority enforcement, exception management. Where work meets reality and discipline either holds or collapses.
The three scorecards: OCS, CAS, ROS. Control loops, exception reporting, and the feedback mechanisms that turn data into operational decisions.
Root cause analysis on deviations, process refinement, continuous improvement governance. Closing the loop so each cycle is better than the last.
Cool Tools Manufacturing is the fictional company that brings the IMPACT Process to life. These four characters face the same problems your team faces — and their arcs show what changes when a structured process replaces institutional chaos.
From skeptic to champion. Dave has seen initiatives come and go. He doesn't trust methodology for methodology's sake. The IMPACT Process earns his buy-in one measurable result at a time.
From frustrated to equipped. Maria knows Maximo better than anyone, but she's buried in workarounds and tribal knowledge. The Process gives her the structure she's been asking for.
From ignored to valued. Tyler has the data and the analysis, but nobody acts on his recommendations. The IMPACT Process creates the governance loop that makes reliability engineering matter.
From veteran to enforcer. Al has 30 years on the floor and zero patience for anything that wastes his crew's time. When the Process proves itself, Al becomes its most effective advocate.
If you plan work, schedule work, do work, or measure work in a maintenance environment — this book was written for you.
You're the backbone of the operation and you know it. This book gives you the PM program design patterns, job plan structures, and scheduling frameworks that turn your expertise into repeatable systems.
Your analysis is only as good as the governance that acts on it. The IMPACT Process builds the feedback loops and decision gates that make reliability engineering actionable, not advisory.
You configure the system. This book gives you the operational methodology to put behind the configuration — so your implementations survive go-live and actually drive results.
You own the outcomes. The seven-step framework gives you the structure, the scorecards, and the governance model to stop managing by exception and start managing by design.
You need maintenance to deliver on reliability, cost, and availability. The IMPACT Process gives you the visibility and accountability framework to hold the organization to measurable standards.
You do the work. You know what's broken. The Process makes sure your field knowledge flows back into planning, scheduling, and improvement — instead of disappearing into a closed work order.
Jason Brock is a Principal Maximo SME with 20+ years across government, defense, pharma, utilities, and transit. He's the author of Work Execution Management in Maximo (ReliabilityWeb, 2024), the creator of the IMPACT System, and a MaximoWorld speaker and workshop presenter.
His career started in the USAF machine shop at Edwards AFB, moved through Battelle, the Pentagon, NASA, WMATA, IBM, and Deloitte, and landed at Brock Industries — an SDVOSB consultancy built on the belief that maintenance operations should be engineered, not improvised. The IMPACT Process is the operational playbook that came from that career.
Available on Amazon in paperback and Kindle. The operational layer of the IMPACT System — ready to put to work in your maintenance organization.